Each delivery includes your beautifully designed Chatterbook planner/s — one for each month or 3 planners for the 3 consecutive months.

We ship fortnightly for monthly & 3 month planner packs.

Email us within 7 days of delivery with photos — we’ll send a replacement if damaged by us

Because Chatterbooks are dated and made in small runs, we can’t offer returns for change of mind — but we’ll help if something goes wrong.

Chatterbook is a monthly paper planner designed for support teams and families supporting individuals with complex, verbal or non-verbal needs. It keeps communication simple, beautiful, and on paper — no tech required.

You certainly can or even better purchase a 3 month planner pack!

Chatterbook isn’t a typical diary — it’s a support team communication tool designed specifically for individuals with complex needs. It’s paper-based, beautifully designed, and focuses on daily notes, routines, goals, and wins. No apps. No tech stress. It focus on the individual and works to make everyone be on the same page with care and support!

Yes. A tax invoice will be emailed to you after each payment. This can be used for
claiming through self-managed or plan-managed NDIS funding.
Chatterbook is not subject to GST, and this will be clearly shown on your invoice.

Absolutely! The paper is smooth and thick (120gsm), so it works well with most pens and markers — including gel pens and highlighters.

No—because Chatterbooks are dated and delivered on a fixed schedule, skipping a
shipment isn’t available.
You’re welcome to cancel after the minimum commitment period if your circumstances change. If you’re in a unique situation, please contact us and we’ll do our best to help.

Absolutely. Chatterbook is available to families and organisations all across Australia. For special shipping needs, just reach out.

Right now, all planners are pre-formatted for ease and consistency. However, we’re always open to feedback for future editions — tell us what you’d love to see!

Tip: We repurpose sections to meet our needs!

No — Chatterbook covers rotate throughout the year, with 3 to 4 designs in circulation. Each delivery brings a fresh look, while the inside layout stays consistent, clean, and easy to use. More designs will be added in the future!

Yes! Many families successfully use self-managed or plan-managed NDIS funding to
claim Chatterbook. It’s typically covered through Core Supports (like daily tools) or
lowcost assistive technology when it clearly helps with communication and daily
routine planning. Please check with your Plan Manager, support coordinator, or NDIS contact to confirm which budget your subscription fits into. We’re not healthcare providers, so everyone’s plan is different—but we’re happy to help explain where Chatterbook might align with your funding.
Always check with your plan manager, LAC (Local Area Coordinator), or support coordinator before submitting a claim.