Got Questions? We’ve Got You Covered
Explore answers to the most common questions about Chatterbook, NDIS eligibility, and how to get started.
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What's in my order?
Each Chatterbook covers one month. Choose the 1 Month Planner for a single month, or the 3-Month Pack for three months in a row.
When will my Chatterbook arrive?
Your Chatterbook is posted within 2 days of ordering and usually arrives within 2 to 5 business days.
What if my order arrives damaged?
Email us within 7 days of delivery with photos — we’ll send a replacement if damaged by us
Can I return my planner?
Because Chatterbooks are dated and made in small runs, we can’t offer change-of-mind returns. The 1 Month Planner comes with a 30-day money-back guarantee. If anything arrives damaged or isn’t right, email us within 7 days with photos and we’ll make it right.
What is Chatterbook?
Chatterbook is a monthly communication tool designed for support teams and families supporting individuals with complex, verbal or non-verbal needs. It keeps communication simple, beautiful, and on paper. No tech required.
Can I buy just one Chatterbook?
Absolutely. The 1 Month Planner is a single Chatterbook. Or choose the 3-Month Pack to cover three months in a row.
What makes Chatterbook different from other planners?
Chatterbook isn’t a typical diary — it’s a support team communication tool designed specifically for individuals with complex needs. It’s paper-based, beautifully designed, and focuses on daily notes, routines, goals, and wins. No apps. No tech stress. It focuses on the individual and works to make everyone be on the same page with care and support!
Will I receive an invoice for NDIS claims?
Yes. Just ask and we’ll email you an invoice you can use for self-managed or plan-managed NDIS funding. Chatterbook is not subject to GST, and this is clearly shown on your invoice.
Can I write in it with any pen or marker?
Absolutely! The paper is smooth 100gsm and works well with most pens and markers, including gel pens and highlighters.
Do you ship Australia wide?
Absolutely. Chatterbook is available to families and organisations all across Australia. For special shipping needs, just reach out.
Can I customise the planner for our unique needs?
Right now, all planners are pre-formatted for ease and consistency. However, we’re always open to feedback for future editions — tell us what you’d love to see!
Tip: We repurpose sections to meet our needs!
Are the planner designs always the same?
No. Chatterbook covers change throughout the year, with 3 to 4 designs in circulation. The inside layout stays the same: clean, consistent and easy to use.
Can I claim Chatterbook through the NDIS?
Yes! Many families successfully use self-managed or plan-managed NDIS funding to claim Chatterbook.
Chatterbook is a communication tool made to support your goals. If your plan is self-managed or plan-managed, you may be able to use your Core Supports funding for Chatterbook where it fits your plan. Need an invoice? Just ask and we’ll email one to you.
We’re Here to Support You
Have a question about Chatterbook?
Reach out to us anytime — we’re always happy to help.